As I blogged about earlier the iPhone purchase experience was outstanding. Activation, however, has been a lamentable, deplorable, all around painstaking waiting game…. 
A little dramatic, I know.
I completed the new phone sign-up at ~7pm on Friday the 29th. Since I was transferring my number over, I was told this could take up to 20 minutes. Unfortunately, I received an email stating the my activation “required more time to complete” and that it could take up to 24 hours.
So, that was mildly annoying, but I guess I can understand since it’s the first weekend and debut of the device; however, about 12 hours into my activation my previous cellphone (Treo 700w) from Verizon stopped working. Making a call to my cell stated the number was no longer in service. From what I’ve read, the switch of the number from the old device to the new takes place once the activation takes place. AT&T customer service reps confirmed this was supposed to be the case as well.
The customer service reps have been nothing but kind, responsive, and helpful, but it has been 36+ hours since I began the process and still no iPhone…and no phone at all for that matter as my old service with Verizon is now disconnected.
Grrrr…
2 responses so far ↓
1 Debra // Jul 1, 2007 at 10:06 am
I am sooooo mad, I am also still waiting. I hear to whole system crashed and no ones phone is being activated. It sure did not take no time to take my money.
2 Alex // Dec 20, 2007 at 8:14 pm
Same thing, I am waiting for my iPhone to be activated already 24 ours…. It really sucks, apple can do better then AT&T (oh wait maybe it’s Cingular by the time I finish writting this)
For such a great phone, one should not be forced to wait long hours, plus the support representatives are not able to pin point the problem. It could help if at least they could say that it’s standard for iPhone to have such a slow activation.
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